You can ask us to delete your Whistle Commerce account and all personal data we hold about you at any time, including data we received from Meta (Facebook), Shopify and Google. This page explains how. We complete every deletion request within 30 days.
Option 1: Delete your account in the app
- Log in at whistlecommerce.com.
- Open your account settings.
- Choose Delete account and confirm.
This cancels your subscription, disconnects all integrations and starts the deletion of your data.
Option 2: Ask us by email
- Send an email to hello@whistlecommerce.com with the subject Delete my data.
- Include the email address of your Whistle Commerce account. Please send it from that address if you can, so we can confirm the request is yours.
- We will confirm we have received your request, and email you again once deletion is complete.
If we cannot match the request to an account, we may ask you a simple question to confirm your identity. We do this only to protect your data from someone else deleting it.
Removing Whistle Commerce from Facebook
If you connected your Meta ad account, you can also remove our access directly in Facebook:
- Go to your Facebook Settings and privacy, then Settings.
- Open Apps and websites (in some versions this is under Business integrations).
- Find Whistle Commerce and choose Remove.
- To also delete the data we received from Meta, use Option 1 or Option 2 above, or send the deletion request that Facebook offers when you remove the app.
If you send a deletion request through Facebook, you will receive a confirmation code. You can check the status of your request at any time by emailing that code to hello@whistlecommerce.com.
Removing Shopify and Google access
- Shopify: disconnect Shopify in Whistle Commerce, or uninstall the app from your Shopify admin under Settings, then Apps. We stop accessing your store straight away and delete the store data we hold within 30 days.
- Google Ads: disconnect Google Ads in Whistle Commerce, or remove Whistle Commerce at myaccount.google.com/permissions.
Disconnecting one integration deletes its stored access token and stops all access to that account. It does not delete your Whistle Commerce account. To delete everything, use Option 1 or Option 2.
What we delete
- Your account and profile details.
- Your chats, workspace files and anything the agent built for you.
- Access tokens and all data received from Meta, Shopify and Google Ads.
- Usage data linked to your account.
Chat history and project files kept in your own browser (local storage and IndexedDB) are on your device, not our servers. You can remove them by clearing site data for whistlecommerce.com in your browser settings.
What we may keep
We keep only what the law requires, such as invoices and payment records needed for tax and accounting (in Hong Kong, generally for 7 years). These records do not include your chats, workspace content or any data from Meta, Shopify or Google. Copies in encrypted backups are removed in our normal backup cycle.
Questions
Write to hello@whistlecommerce.com. More detail on how we handle your data is in our Privacy Policy.
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